Callusa operates this store and website to provide you with a seamless shopping experience (the "Services"). Our store is powered by Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, purchase from, or communicate with us. By using our Services, you acknowledge that you have read and understand this policy.
Personal Information We Collect "Personal information" refers to information that identifies or can reasonably be linked to you. We may collect the following categories of information depending on how you interact with our Services:
Contact details — your name, billing and shipping address, phone number, and email address.
Financial information — credit card, debit card, and other payment details used to process your orders.
Account information — your username, password, security questions, preferences, and settings.
Transaction information — items you view, add to cart, purchase, return, or exchange.
Communications with us — information you share when contacting our support team.
Device information — your device type, browser, IP address, and other unique identifiers.
Usage information — how and when you interact with our website and Services.
Where We Collect Information From Directly from you — when you create an account, place an order, or contact us.
Automatically through the Services — via cookies and similar technologies when you browse our site.
From our service providers — who help us operate our store, process payments, and fulfill orders.
From business and marketing partners — to help us serve relevant content and advertising.
How We Use Your Information To provide and improve our Services — process your orders, manage your account, arrange shipping, facilitate returns, and personalize your experience.
For marketing and advertising — to send you promotional emails, SMS, or ads based on your activity and purchases. You can opt out at any time.
For security and fraud prevention — to authenticate your account, detect suspicious activity, and keep our platform safe.
To communicate with you — to provide customer support and respond to your inquiries.
For legal reasons — to comply with applicable laws, respond to legal requests, or enforce our terms and policies.
How We Share Your Information We may share your personal information in the following circumstances:
With Shopify and service providers — including payment processors, fulfillment partners, analytics providers, and customer support tools who act on our behalf.
With marketing partners — to deliver personalized advertising based on your activity on our site and other platforms.
When you direct us to — such as when using social login integrations or requesting third-party services.
With affiliates — within our corporate group as needed.
In connection with a business transaction — such as a merger, acquisition, or sale of assets, subject to applicable law.
To comply with legal obligations — including responding to subpoenas, court orders, or government requests.
Our Relationship with Shopify Our store is hosted on Shopify, which collects and processes certain personal information to help us operate the Services. Information you submit may be transmitted to and processed by Shopify and third parties in other countries. Shopify is responsible for processing personal information related to their enhanced features. To learn more, visit the Shopify Consumer Privacy Policy at privacy.shopify.com/en.
Third-Party Websites and Links Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before sharing any personal information.
Children's Data Callusa is not intended for use by children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us and we will delete it promptly. We do not knowingly sell or share personal information of individuals under 16 years of age.
Security and Retention We take reasonable measures to protect your personal information, but no security system is completely impenetrable. We recommend avoiding unsecured channels when sharing sensitive information with us. We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, and resolve disputes.
Your Rights and Choices Depending on where you live, you may have the following rights regarding your personal information:
Right to Access / Know — request access to the personal information we hold about you.
Right to Delete — request that we delete your personal information.
Right to Correct — request that we correct inaccurate information we hold about you.
Right of Portability — request a copy of your personal information in a transferable format.
Right to Opt Out of Sale or Targeted Advertising — opt out of the sale or sharing of your personal information for advertising purposes.
Managing Communication Preferences — you can unsubscribe from promotional emails at any time using the link in any of our emails. You'll still receive transactional emails related to your orders.
If you reside in the UK or European Economic Area, you also have the right to object to or restrict certain processing, and to withdraw consent where we rely on it. Withdrawing consent does not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, contact us at support@callusa.com. We will not discriminate against you for exercising your rights.
Complaints If you have concerns about how we handle your personal information, please contact us. If you are in the EEA, you also have the right to lodge a complaint with your local data protection authority.
International Transfers We may transfer, store, and process your information outside of your country of residence. For transfers out of the EEA or UK, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses to ensure your data is protected.
Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. We'll update the "Last updated" date at the top of this page and notify you as required by law.
Contact Us Questions about this Privacy Policy? Reach out anytime.
Email: contact@callusa.com Hours: 24/7 — we respond within 24 hours